Security Athlete® On-Call: 24/7 Incident Response for Hotels & Multifamily Communities in Charlotte & Raleigh
Your front desk isn’t truly 24/7.
Your risk is.
It’s 1:47 a.m.
A guest is screaming about a “wrong room.”
A noise complaint in the parking deck just turned physical.
Someone who doesn’t belong is wandering your hallways making residents uneasy.
In those moments, “We have a courtesy officer” or “Call 911 if it gets bad” isn’t a plan.
It’s hope.
And hope is not a security strategy.
Security Athlete® On-Call is Watchmen Solutions’ answer: real 24/7 incident response for hotels and multifamily communities—without paying for a guard who sits idle most of the night.
The Problem with Courtesy Officers and Patchwork Coverage
Most properties still rely on one of these fragile setups:
- A courtesy officer who gets discounted rent to “be around”
- An off-duty cop who “keeps an eye out” when they feel like it
- Staff trained to call 911 only when things are already out of control
It breaks the second you need it:
- No guaranteed response time – You have no idea if they’re awake, on-site, or even in town.
- No consistent training – Whoever moved in last month becomes your “security.”
- No real documentation – Incidents vanish into the night with zero paper trail.
- Your reputation takes the hit – One bad interaction becomes a one-star review that lives forever.
You end up paying something for “security” while quietly knowing it probably won’t be there when it counts.
What Security Athlete® On-Call Actually Is
A contract-based, 24/7 rapid-response program built exclusively for hotels and multifamily properties.
You Get:
- A dedicated on-call phone/text line for your staff
- Live triage by our operations team (30-second average pickup)
- Dispatch of a uniformed Security Athlete® when a physical response is required
- Detailed incident report delivered to the GM or property manager the same night
- Law-enforcement liaison when police become involved
You only pay for professional availability and response—not eight hours of boredom.
How It Works – Four Simple Steps
- Your team sees a problem Front desk, night audit, maintenance, or leasing staff calls or texts the dedicated line.
- We triage instantly We ask the right questions to assess risk and decide the correct response: advice only, dispatch a Security Athlete®, or advise 911.
- A Security Athlete® arrives (when needed) Trained, uniformed, customer-service-focused professional on site fast—typically inside 20–30 minutes in the Charlotte and Raleigh metros.
- You get documentation Professional report with timeline, actions taken, photos if appropriate, and recommended follow-ups—delivered before breakfast.
Your staff never have to improvise security again. They have a playbook and a pro on speed dial.
How Hotels in Charlotte & Raleigh Use It
Nighttime risk looks the same everywhere:
- Angry late check-ins and reservation disputes
- Intoxicated guests who won’t leave the lobby
- Non-guests loitering or sleeping in public areas
- Conference and event overflow that runs past midnight
With On-Call, your night audit or front-desk team has a safety valve. One call brings a calm, trained professional who stands with your staff, de-escalates, and protects your brand at 2 a.m.—so you earn five-star stories instead of one-star nightmares.
How Multifamily Communities Use It
Apartment and mixed-use properties deal with:
- Noise complaints that escalate into confrontations
- Unauthorized people in stairwells, pools, or gyms after hours
- Parking deck vandalism and break-ins
- Support for lease-enforcement actions and evictions
Instead of telling residents “call the non-emergency line,” you hand them a number and say:
“We partner with professional security. If something feels unsafe, call this—they’ll handle it.”
Residents feel the difference immediately. So do your online reviews.
Why Security Athletes® Are Different
We don’t hire “guards.” We recruit and train Security Athletes®—fit, alert professionals who:
- Look the part (professional uniform, commanding yet approachable presence)
- Master verbal de-escalation (they calm situations instead of escalating them)
- Treat every interaction as customer service (because they’re representing YOUR brand)
- Document everything thoroughly (protecting you when memories conflict)
When a Security Athlete® steps on your property, the situation stabilizes—fast.
The Smarter Middle Ground
Some properties need a full-time overnight post. We provide that too.
Many others sit in the awkward middle: too much risk for “we’ll figure it out,” not enough incidents to justify a dedicated guard every night.
Security Athlete® On-Call was built for that middle.
- Predictable monthly fee
- True 24/7 coverage across your entire Charlotte or Raleigh portfolio
- No payroll, no workers’ comp, no scheduling headaches
Where We Operate Today
Live and fully staffed in:
- Charlotte, NC metro
- Raleigh–Durham–Cary, NC
- Greenville–Spartanburg, SC
Expanding coverage in select Michigan and Iowa markets in 2026.
Is Security Athlete® On-Call Right for You?
You’re probably a perfect fit if you’ve ever said:
- “I didn’t feel safe last night, but I wasn’t sure who to call.”
- “We rely on a courtesy officer, but I honestly don’t know what we’re getting.”
- “One bad incident turned into terrible reviews and I couldn’t do anything about it.”
Stop Hoping. Start Knowing.
Security issues don’t wait for business hours or budget approvals. They show up at the worst possible time.
Give your team—and your residents and guests—a real safety net.
Call Watchmen Solutions at (866) 922-0101 or click here to request your custom Security Athlete® On-Call proposal today.
This is the year you replace “I hope someone answers” with “I know exactly who will.”
Watchmen Solutions – Charlotte | Raleigh | Greenville
Professional Security. Human Approach.